Data We Collect
When you send an enquiry, request a quotation or sample, or place an order, we collect the details you give us: your name, company, email address, phone or WhatsApp number, billing and shipping addresses, and order and design information. We also collect standard website logs such as IP address, browser type and pages visited.
How We Use Your Data
We use your data to respond to enquiries, prepare quotations and proforma invoices, produce and ship orders, handle payments and claims, meet export, tax and customs requirements, and improve our website. We do not use your data for anything unrelated to these purposes.
Information Sharing
We do not sell your personal data. We share it only as needed to fulfil your order, with couriers, freight forwarders, customs agents, banks and payment platforms (including Alibaba Trade Assurance), inspectors you appoint, and website infrastructure providers, or where required by law. Custom designs and drawings you supply are treated as confidential under clause 7 of our Terms.
Data Security
We use reasonable technical and organizational measures to protect your information against loss, misuse, unauthorized access and disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep order, invoice and shipping records for as long as needed for business, accounting, tax and export compliance purposes. Enquiry data that does not lead to an order is kept for a reasonable period and then deleted.
Cookie Policy
Our website uses cookies and similar technologies to make the site work and to understand how it is used. You can control cookies through your browser settings. Essential cookies are required for the website to function properly and cannot be disabled.
Your Rights
You may ask us to access, correct or delete your personal information, subject to our legal record-keeping obligations and the Digital Personal Data Protection Act, 2023 and other laws that apply to us. To exercise these rights, contact us at the email provided below.